jilione Privacy Policy – Your Data, Handled with Care

This Privacy Policy describes how jilione collects, uses, stores, and protects the personal information of players who register and use our platform. By creating an account or continuing to use our services, you agree to the practices described in this policy. We are committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all related implementing rules and regulations. If you have any questions about how your data is handled, please visit our FAQ page for guidance. We review and update this policy periodically to reflect changes in our services or applicable law.

1. Information We Collect

When you register for an account on jilione, we collect personal information that is necessary to verify your identity and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos, which is required to process deposits and withdrawals. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your account, process financial transactions, and verify your identity in accordance with Philippine anti-money laundering regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our services or policies. Technical data collected during your sessions is used to monitor platform performance, investigate security incidents, and prevent fraudulent activity. We may use aggregated, anonymised data to analyse platform usage trends and improve our product offerings for Filipino players. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by applicable Philippine law.

3. Sharing of Information

jilione does not share your personal information with third parties except in the limited circumstances described here. We may share your data with licensed payment processors and financial institutions in the Philippines that are necessary to complete your deposit and withdrawal transactions. We may also share information with regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so, such as in response to a valid court order or regulatory investigation. Our technology and platform service providers may have access to certain technical data solely for the purpose of operating and maintaining our systems, and they are contractually bound to keep your information confidential. We do not share your data with advertising networks, data brokers, or any third party for commercial profiling purposes. All third-party partners who handle your data on our behalf are required to maintain security standards consistent with this policy.

4. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements applicable in the Philippines. Technical logs and session data are retained for a shorter period and are used solely for security and operational purposes. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you request the deletion of your account, we will process your request in accordance with our legal obligations and notify you of any data that must be retained by law. You may contact our support team through the details on our FAQ page to enquire about your specific data retention status.

5. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have a number of rights with respect to your personal information held by jilione. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information. You also have the right to object to the processing of your data in certain circumstances, and the right to request the erasure of your personal information where it is no longer necessary for the purposes for which it was collected. If you wish to exercise any of these rights, please submit your request through our support channel listed on the FAQ page, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data privacy rights.

6. Cookies and Tracking

jilione uses cookies and similar tracking technologies to operate our platform effectively and provide a personalised experience for Filipino players. Essential cookies are required for the platform to function correctly, including maintaining your login session and remembering your preferences. We may also use analytics cookies to understand how players navigate our platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain platform features. We do not use cookies to track your activity across third-party websites or to build advertising profiles. Our use of cookies is limited to what is necessary for platform operation, security, and service improvement.

7. Security Measures

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and our servers are protected by multiple layers of access controls and monitoring systems. We conduct regular security assessments and work with qualified security professionals to identify and address potential vulnerabilities. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authorities in accordance with our legal obligations. Our staff who handle personal data are trained in data protection practices and are bound by confidentiality obligations. Despite our best efforts, no system is completely immune to risk, and we encourage you to use a strong, unique password and to keep your account credentials confidential.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine law. When we make material changes, we will notify you through a prominent notice on our platform or by sending a notification to the email address associated with your account. The updated policy will take effect from the date it is published on this page. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. Your continued use of the jilione platform after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request the closure of your account.

Last updated: 2025. For questions about this policy, please visit our FAQ page.